Ombudsman Supervisor

Areawide Aging Agency
September 9, 2020
Oklahoma City, Oklahoma
Job Type


Position Description:

Under the general direction of the director of Areawide Aging Agency and program supervision/direction of the Office of the State Long-Term Care Ombudsman, provides leadership in development, coordination, and implementation of the Long-Term Care Ombudsman Program. Receives, investigates, and resolves complaints made by or on behalf of residents of long-term care facilities.

Develops and manages the Ombudsman Volunteer Program. Carries out program policy and procedure with technical assistance.

  • Recruits, screens, trains, and supervises ombudsman volunteers, who serve residents of nursing homes and residential care facilities, using guidelines provided by the Office of the State Long-Term Care Ombudsman staff.
  • Publicizes the services of the Ombudsman Program and issues affecting older residents of long-term care facilities through media releases, public speaking, and other means.
  • Provides information to the public, long-term care facility residents, and facility staff about elder abuse and elder abuse prevention.
  • Coordinates with and receives direction from Office of the State Long-Term Care Ombudsman staff in complaint investigation and resolution, identification of priority issues, and certification of new ombudsman volunteers.
  • Maintains confidentiality of information and files pertaining to complaints and complainants according to program policy.
  • Keeps AAA's director and Office of the State Long-Term Care Ombudsman informed of the current situation and needs at the local level; recommends plans for meeting needs; and advises of resource required for their implementation.
  • Collects, compiles, and reports various data to the Office of the State Long-Term Care
  • Ombudsman.
  • Is available to residents of long-term care facilities in the planning and service areas (PSA), visiting each facility regularly and working cooperatively with administrators and staff.

Full benefits, including health and dental.

Position Qualifications:

Graduation from an accredited four year college or university with major course work in social work, health, gerontology, general social sciences, or related field; or an equivalent combination or education and experience substituting one year of full-time paid experience in such areas as community organization, public health, social work, or related field for each year of the required education with a maximum substitution of two years.

Position Requirements:

  • Knowledge of services available for older Oklahomans; issues affecting institutionalized elders; and resident/client rights.
  • Skills in communication and interpersonal relationships; negotiation, mediation, problem-solving, and observation; and organizing and presenting information in a clear and concise manner.
  • Ability or experience as an advocate on behalf of others.
  • Experience in volunteer or staff management and training.

Must possess the ability and willingness to perform job-related travel; maintain administrative and client confidentiality; be free from conflict of interest; meet other Ombudsman Program screening standards; and successfully complete training by Office of the State Long-Term Care Ombudsman staff.

Position Reports to:


Hours and Salary:

8-5, $31,012 to $34,083/year

To Apply for this Job:

Email a cover letter and a resume to:

Application Deadline:

Wednesday, September 30, 2020

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