Under the general direction of the director of Areawide Aging Agency and program supervision/direction of the Office of the State Long-Term Care Ombudsman, provides leadership in development, coordination, and implementation of the Long-Term Care Ombudsman Program. Receives, investigates, and resolves complaints made by or on behalf of residents of long-term care facilities.
Develops and manages the Ombudsman Volunteer Program. Carries out program policy and procedure with technical assistance.
- Recruits, screens, trains, and supervises ombudsman volunteers, who serve residents of nursing homes and residential care facilities, using guidelines provided by the Office of the State Long-Term Care Ombudsman staff.
- Publicizes the services of the Ombudsman Program and issues affecting older residents of long-term care facilities through media releases, public speaking, and other means.
- Provides information to the public, long-term care facility residents, and facility staff about elder abuse and elder abuse prevention.
- Coordinates with and receives direction from Office of the State Long-Term Care Ombudsman staff in complaint investigation and resolution, identification of priority issues, and certification of new ombudsman volunteers.
- Maintains confidentiality of information and files pertaining to complaints and complainants according to program policy.
- Keeps AAA's director and Office of the State Long-Term Care Ombudsman informed of the current situation and needs at the local level; recommends plans for meeting needs; and advises of resource required for their implementation.
- Collects, compiles, and reports various data to the Office of the State Long-Term Care
- Is available to residents of long-term care facilities in the planning and service areas (PSA), visiting each facility regularly and working cooperatively with administrators and staff.
Full benefits, including health and dental.
Graduation from an accredited four year college or university with major course work in social work, health, gerontology, general social sciences, or related field; or an equivalent combination or education and experience substituting one year of full-time paid experience in such areas as community organization, public health, social work, or related field for each year of the required education with a maximum substitution of two years.
- Knowledge of services available for older Oklahomans; issues affecting institutionalized elders; and resident/client rights.
- Skills in communication and interpersonal relationships; negotiation, mediation, problem-solving, and observation; and organizing and presenting information in a clear and concise manner.
- Ability or experience as an advocate on behalf of others.
- Experience in volunteer or staff management and training.
Must possess the ability and willingness to perform job-related travel; maintain administrative and client confidentiality; be free from conflict of interest; meet other Ombudsman Program screening standards; and successfully complete training by Office of the State Long-Term Care Ombudsman staff.
Position Reports to:
Hours and Salary:
8-5, $31,012 to $34,083/year
To Apply for this Job:
Email a cover letter and a resume to:
Wednesday, September 30, 2020