Volunteer Specialist

Homeless Alliance
August 9, 2019
Oklahoma City, OK
Job Type


Position Description:

The volunteer specialist will provide support and work closely with the volunteer coordinator and serve as a point of contact for people who are interested in volunteering for the Homeless Alliance. The specialist must be friendly, organized, demonstrate excellent written and verbal communication skills, be comfortable in the Day Shelter environment and working with people of different backgrounds, have proficient computer skills, and be willing to learn about the complex issue of homelessness in order to answer questions and educate volunteers. This is an AmeriCorps funded position.

  • Responsibilities:
    • Work closely with the director of communication and the volunteer coordinator to further develop the volunteer program at the Homeless Alliance which includes developing additional systems and structures to grow the administrative capacity, strengthening existing volunteer positions to provide better service to clients, developing new volunteer positions to fill unmet needs, and developing stronger relationships with volunteers.
    • Respond to volunteer inquiries, provide details, schedule, and collect necessary waivers.
    • Help transition to a new volunteer database system, help develop new database processes and procedures, and maintain the volunteer database and calendar on a daily basis.
    • Maintain volunteer descriptions and current list of needs. Develop new positions as needed and identify opportunities to improve existing positions.
    • Coordinate special volunteer requests and group activities.
    • Provide volunteer orientation. In addition to volunteer training, this may include tours of the campus and answering general questions about homelessness.
    • Assist with developing a volunteer appreciation program, including writing and sending thank you notes.
    • Assist with developing a system to collect and analyze feedback from volunteers.
    • Work with the director of communication to develop and distribute regular volunteer updates.
    • Provide support for the Fresh Start art program including coordinating and communicating with program volunteers.
    • Assist with developing an in-kind donation pick-up system. This might include coordinating in-kind donation pick-up and delivery between the donors, the volunteer delivery drivers, and the case managers as well as working with volunteers to sort and organize storage and donation closets.

Position Qualifications:

  • Dedicated to end homelessness in Oklahoma City with a sense of urgency.
  • Strong writing, reading, listening and verbal communications skills.
  • Possess well-developed, decision making skills, attention to detail with a high level of accuracy.
  • Ability to excel in a diverse, collaborative team environment.
  • Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, volunteer, and employee information and situations.
  • Able to multi-task and remain calm in demanding and unpredictable situations.
  • Possess ability to understand various Homeless Alliance operations and procedures.
  • Able to maintain a professional, customer service-oriented attitude at all times.
  • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
  • Ability to work and communicate with staff, volunteers, clients, vendors, community agencies, etc. to meet their needs in a polite, courteous, and cooperative manner, yet be appropriately assertive as situations may demand.
  • Display a high level of initiative, effort, and commitment towards completing assignments efficiently.
  • Possess excellent time management skills and the ability to work with minimum supervision.
  • Applicant must have proficient computer skills including but not limited to knowledge of Outlook, Excel, and Word.

Position Requirements:

  • To be eligible to serve as an AmeriCorps Member, an individual must:
    • Be a U.S. Citizen or U.S. national or lawful permanent resident alien of the United States (individuals who are in the United States under a student, work, or tourist visa are not eligible to become an AmeriCorps member)
    • Be at least 18 years old
    • Have a high school diploma or GED or agree in writing to obtain one while serving.
  • Must have valid Oklahoma driver’s license & proof of insurance.

Physical Requirements:
While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment. This position requires a person to be able to lift/move weight up to 30 lbs., easily move around a large campus quickly, and occasionally work outside during volunteer group projects including in the heat. Employee is also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to operate and use a computer. Incumbent must be able to drive in all weather and road conditions. The noise level is quiet to moderate; non-smoking environment.

  • Hours and Salary:
    • Normal operating hours are 8:30 a.m. to 4 p.m. Monday through Friday. Occasional early morning, evening, or weekend hours will be required.
    • AmeriCorps Member must complete 1,200 hours of service within one year.
    • AmeriCorps members will receive a living allowance of $577 bi-weekly (gross pay) designed to help members meet necessary living expenses. The member will receive an education award of $4,266.50 to pay for current educational expenses at qualified institutions of higher education or to repay qualified student loans upon successful completion of their service year.

Position Reports to:

Director of Communication

Hours and Salary:

Approximately 25 hours/week; AmeriCorps living allowance and education award described above.

To Apply for this Job:

Submit resume and cover letter to Kinsey Crocker at kcrocker@homelessalliance.org

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