Volunteer Coordinator

Positive Tomorrows
March 15, 2019
Oklahoma City, OK
Job Type


Position Description:

The volunteer coordinator is responsible for designing a volunteer program to meet the needs of Positive Tomorrows and its clients as expressed in the Vision Statement, Mission Statement, and Strategic Plan. The volunteer coordinator is the primary manager of volunteer relationships by recruiting, training and retaining volunteers. The volunteer coordinator assists with outreach and presentations in the community, including United Way activities, to increase exposure of the organization and recruit volunteers.

Specific responsibilities for Volunteer Coordination (80% of time spent):

  • Develop and maintain volunteer job descriptions for all volunteer positions according to the needs of the organization.
  • Develop and implement appropriate volunteer recruitment strategies to meet needs of the organization.
  • Implement appropriate volunteer screening to create and maintain a safe environment for volunteers and clients by ensuring background checks and references calls are done prior to volunteering.
  • Perform volunteer screening (background & reference checks)
  • Coordinates volunteer activities at Positive Tomorrows, ensuring appropriate matches are made between volunteer, job, staff and clients.
  • Ensure staff members are aware of their responsibilities to all volunteers to Positive Tomorrows, including those working within their departments.
  • Ensure all volunteers have the tools, knowledge and skills to carry out their volunteer duties by coordinating with staff to orient and train new volunteers, including annual training updates.
  • Develop and implement an evaluation process for the volunteer program.
  • Maintain accurate electronic and hard copy records for all volunteers, including contact information, forms, background checks, interest areas, ongoing training, reviews, volunteer hours, etc.
  • Implement policies and procedures for volunteers; develop and recommend new policies and procedures as needed.
  • Respond to and resolve formal and informal volunteer complaints or grievances in accordance with the organizational Conflict Resolution Policy.
  • Ensure smooth communication exists between volunteers and staff members.
  • Develop and implement a volunteer program improvement process by gathering feedback from volunteers and staff; then collaborating with the appropriate people to improve processes.
  • Produce monthly reports regarding volunteer hours and activities on behalf of Positive Tomorrows.
  • Manage the volunteer appreciation process and activities.
  • Collaborate with Development Director regarding solicitation of volunteers for financial gifts.
  • Manages volunteers on-site, serves as point of contact and coordinates details of volunteer projects as needed.

Specific responsibilities for the Director of Development (20% of time spent):

  • Provides secondary management of donor database, such as organization of data, training, maintaining records, running reports, mailing lists, etc.
  • Responsible for donor stewardship, including timely thank you letters and other recognition in absence of the Development Associate.
  • Assists in planning and execution of donor cultivation events throughout the year.
  • Assists in budget preparation.
  • Participate in speaking opportunities and public appearances on behalf of Positive Tomorrows, including United Way appearances, volunteer fairs, speaking to groups and other general activities.
  • Coordinates all in-kind collections and deliveries.
  • Other responsibilities as requested.

Position Qualifications:

  • Knowledge of volunteer management principles
  • Knowledge of fundraising principles and management
  • Knowledge of human relations principles
  • Knowledge of special events planning and management
  • Knowledge of database management
  • Knowledge of general office procedures and processes
  • Knowledge of basic office technology (i.e., database; reporting functions; Microsoft Office, particularly Word, Excel, Outlook)

Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education/Experience:
    • A university degree or equivalent education and/or experience; 2 or more years successful experience in volunteer recruitment, training and support or experience in coordinating volunteers to meet an end goal.
      Language Ability:
      Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Math Ability:
      Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability:
      Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Computer Skills:
      To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Project Management software and Database software.

Position Reports to:

Director of Development

To Apply for this Job:

To apply, please submit a resume, cover letter, and 3 references to info@positivetomorrows.org.

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