Donor Services Specialist
Manages the training of field staff and the data input for the donor database (Inter-Change). Provides reporting and analysis of donor information and manages the reporting required by the lockbox process. Manages the day-to-day operations and maintenance of the donor database for the AOK Division. Operates a comprehensive prospect research and management program for the Resource Development Department in order to prepare routine and special donor/prospect activity reports; processes gifts made to DHQ; obtains and analyzes statistical information necessary for the successful completion of grants; prepares and coordinates marketing activities and mailings; processes incoming/outgoing mail for the assigned area; maintains the Resource Development calendar; processes expense reports. Cross-trains and provides assistance to other administrative staff during peak workloads and/or breaks in Resource Development activity.
Knowledge of The Salvation Army missions and philosophy. Knowledge of the operations and maintenance of computer databases. Knowledge of general office practices and procedures. Ability to maintain accurate and up-to-date donor records. Ability to prepare mass mailing according to bulk-mail procedures established by the U.S. Post Office. Ability to utilize the Internet and other databases for purposes of research and generating data. Knowledge of the English language including proper grammar and punctuation. Ability to communicate clearly and effectively both orally and in writing. Ability to maintain an efficient and organized filing system to ensure that items can be retrieved in a timely manner. Ability to follow instructions, plan and organize work, and work under limited supervision. Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to type and keypunch information into a computer. Ability to sort and file documents alphabetically and numerically. Ability to operate various general office equipment including a telephone, computer, and adding machine. Ability to concentrate and pay close attention to detail with constant breaks in concentration associated with answering phones.
Education and Experience
Associate’ Degree in Business or Computer Science required, supplemented by secretarial courses from a technical or vocational school preferred, and three years progressively responsible experience operating/maintaining a computer database or experience in a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications
Valid State Drivers' License
Position Reports to:
Divisional Director of Development
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