Girl Scouts Western Oklahoma
Full-Time Hourly Position with Benefits
Office Hours: 8:30-6:00 M-Th & 8:30-2:30 Fr w/some evening & weekend work
We're looking for an experienced, hard working person that likes working with the public while also taking pride in data entering our membership and event records. You be proficient at providing face-to-face and over-the-phone customer support and service while also maintaining up-to-date and accurate records.
· Performs data entry of membership, volunteers, contact logs and event records.
· Performs record creation/entries/changes and is responsible for on-going day-to-day database services following prescribed policies, protocols and procedures.
· Reviews discrepancies in data received. Performs data verification routines in accordance with council policy.
· Enters information from forms to the database; reconciles and revises data from a variety of sources
· Maintains master records for each volunteer incorporating all council-related interfaces and activities.
· Confers with staff on matters affecting data flow and integrity; makes recommendations for improvement or enhancement to data processes
· Proofreads and ensures the accuracy and confidential maintenance of organized membership records and documents, utilizing the integrated CES system.
· Creates and prepares management reports
· Trains others on overall database functions and processes for data entry.
· Provides support to other key staff
· Reconciles event registrations to ensure that payments entered into the Point of Sale system match the membership database.
· Creates event rosters and provides them to event coordinators in a timely manner.
· Processes payments for events and memberships in Point of Sale system.
SELECTIVE ABILITIES:
The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.
· Level 3 – Medium Work (use of force to lift, carry, push, pull or move objects up to 20 pounds), occasional exposure to adverse environmental conditions, frequent weekends and evenings/nights.
· The worker must have a valid driver’s license and willing to drive personal vehicle in the course of the workday (will receive mileage allowance).
SKILLS and QUALIFICATIONS:
· Associates degree or 2 years of college course work in business or related field; preference will be given to a person with a Bachelors Degree in business or related field
· Must have 3 to 5 years previous customer service and data entry experience with at least 1 year experience in account reconciliation or bookkeeping
· Must have demonstrated exceptional attention to detail
· Strong keyboarding skills with knowledge of MS office suite, spreadsheets and database services
· Knowledge of TMA Resources Personify is a plus
· Excellent written and verbal communication skills
· Ability to multi-task as well as plan, organize and prioritize workload
· Outstanding customer service skills
· Must be a team player
· Knowledge of the Girl Scout organization is a plus
· Ability to handle high volume tasks with accuracy
· Ability to maintain confidentiality with work related information
· Ability to work flexible schedule in accordance with workload demands
For more information about this job, go to http://www.gswestok.org/contact-us/job-openings/ To apply, send your resume and cover letter to HR@GSWESTOK.ORG and reference “Customer Service & Data Entry Specialist #BS-1201” in the subject line of your email.
Posted: February 8, 2012